It refers to the document used to obtain information and/or estimates of hidden costs incurred by applicants or requesting parties to access government services which may include bribery and payments to fixers.

It refers to the document used to obtain information and/or estimates of hidden costs incurred by applicants or requesting parties to access government services which may include bribery and payments to fixers.

• A. Report Card Survey
• B. Feedback mechanism
• C. Business one stop shop
• D. Automatic approval mechanism

Answer: (A)

The main idea here is about collecting concrete data on the hidden costs that applicants face when accessing government services, including bribery and payments to fixers. A report card survey is specifically designed as a document that gathers experiences from service users about these extra, unofficial costs. It provides structured, usable data on how much people actually pay beyond official fees, which helps measure transparency, identify corruption hotspots, and inform reform efforts. A generic feedback mechanism is broader and not necessarily a formal instrument focused on estimating hidden costs. A business one-stop shop is a portal for accessing multiple services, not a tool for measuring unofficial payments. An automatic approval mechanism aims to speed up processes, not capture information about illicit payments. So the document used to obtain information on hidden costs is a report card survey.

The main idea here is about collecting concrete data on the hidden costs that applicants face when accessing government services, including bribery and payments to fixers. A report card survey is specifically designed as a document that gathers experiences from service users about these extra, unofficial costs. It provides structured, usable data on how much people actually pay beyond official fees, which helps measure transparency, identify corruption hotspots, and inform reform efforts. A generic feedback mechanism is broader and not necessarily a formal instrument focused on estimating hidden costs. A business one-stop shop is a portal for accessing multiple services, not a tool for measuring unofficial payments. An automatic approval mechanism aims to speed up processes, not capture information about illicit payments. So the document used to obtain information on hidden costs is a report card survey.